Privacy Policy

Introduction

fuji9 is Bangladesh's trusted online casino and sportsbook, operating at fuji9.vin. We are committed to protecting the privacy and personal data of every player who registers and engages with our platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use it, and the rights you have over your own data.

By accessing or using fuji9, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of the platform immediately. This policy applies to all services offered by fuji9, including sports betting, live casino games, slots, crash games, fish games, and all associated account and payment services. This platform is strictly for players aged 21 and above.

Information We Collect

fuji9 collects information that is necessary to provide you with a secure, personalised, and compliant gaming experience. We collect information in two primary ways: information you provide directly, and information we collect automatically when you use our platform.

Information You Provide

When you register an account, make deposits or withdrawals, or contact our support team, you may provide the following:

• Full name, date of birth, and national identification details for account verification (KYC)
• Email address and mobile phone number used for account registration and communications
• Residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code
• Payment-related details when processing transactions via bKash, Nagad, Rocket, Upay, or bank transfer

Information Collected Automatically

When you visit and interact with fuji9, our systems automatically record certain technical data, including:

• Device type, operating system, browser version, and unique device identifiers
• IP address, approximate geographic location, and time zone (Bangladesh Standard Time, UTC+6)
• Gameplay activity logs, session duration, betting history, and interaction patterns on the platform

How We Use Your Information

fuji9 uses collected personal data strictly for the purposes outlined below. We do not use your information for any purpose beyond those listed here without first obtaining your explicit consent:

• To create, verify, and manage your fuji9 account and ensure it meets our age-verification requirements (21+ only)
• To process deposits and withdrawals and maintain accurate transaction records for your account
• To provide customer support, respond to enquiries, and resolve disputes or complaints efficiently
• To personalise your gaming experience — including recommending relevant games such as cricket betting, slots, or live casino based on your activity
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities on the platform
• To send you account-related notifications, bonus alerts, and promotional communications you have opted into

Cookies and Tracking Technologies

fuji9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our platform. Cookies are small text files stored on your device that help us deliver a faster, more personalised service.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on the fuji9 platform, including account login and game loading. By continuing to use our platform with cookies enabled, you consent to our use of cookies as described in this policy.

Data Sharing and Disclosure

fuji9 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• With trusted payment processors (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of completing financial transactions on your behalf
• With technology and platform service providers who assist in delivering and maintaining the fuji9 gaming experience under strict confidentiality agreements
• When required by applicable law, regulation, or a valid legal process, such as a court order or governmental inquiry

In all cases, any third party receiving data from fuji9 is bound by contractual obligations to keep that data confidential and use it only for the specified purpose. fuji9 remains accountable for ensuring appropriate data protection standards are upheld by all partners.

Data Retention

fuji9 retains your personal data for as long as your account remains active or as necessary to provide you with our services. When your account is closed or deactivated, we will retain certain data for an additional period as required by applicable legal, regulatory, or anti-fraud obligations — typically a period of up to five years from the date of account closure.

After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. Anonymised aggregate data (with all identifying information removed) may be retained indefinitely for statistical and analytical purposes.

Data Security

fuji9 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include industry-standard SSL (Secure Socket Layer) encryption for all data in transit, secure and access-controlled data storage systems, regular security audits and penetration testing, and strict internal access policies limiting staff exposure to personal data on a need-to-know basis.

While fuji9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage players to use a strong, unique password for their fuji9 account, to never share login credentials with others, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

Your Privacy Rights

As a fuji9 player, you have meaningful rights over your personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — ask us to correct any inaccurate or incomplete data in your account
• Right to Erasure — request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing — ask us to limit how we use your data in certain circumstances
• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact our privacy team by email at [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them, and certain data may need to be retained to comply with our legal obligations.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on fuji9, your payment is processed through our trusted payment partners. fuji9 does not store your complete payment credentials (such as full mobile banking PINs or complete card numbers) on our servers. Payment transactions via bKash, Nagad, Rocket, Upay, or bank transfer are processed securely through those respective platforms' own secure environments.

Transaction records — including amounts, dates, and the type of payment method used — are retained as part of your account history for account management, dispute resolution, and compliance purposes. This data is handled in strict accordance with the terms of this Privacy Policy.

Third-Party Links

The fuji9 platform may occasionally reference third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. fuji9 is not responsible for the privacy practices of these third-party providers. Their software is integrated into our platform but operates under their own respective privacy terms. We recommend reviewing the privacy policies of any third-party services you interact with.

Children's Privacy and Age Restriction

fuji9 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately suspend that account, delete all associated data, and reverse any transactions. Parents and guardians are encouraged to use appropriate digital safety tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

fuji9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, applicable laws, or data handling practices. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the fuji9 platform prior to the changes taking effect.

The date at the top of this policy indicates when it was last revised. Your continued use of fuji9 following the posting of any changes constitutes your acceptance of those changes. If you disagree with any updated terms, you should stop using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fuji9 handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team. We are committed to addressing all enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all other cities and regions.